Testimonials


What our families are saying...


Lindsay Leathers,

I will never be able to thank you enough for your kindness & compassion. You are a gift to those who are grieving.

Sincerely,

Tracy B.
June 23, 2017

Prugh Family,

We cant thank you enough for all you do. Dads service was amazing & we miss him terribly. You all hold a special place in our hearts.

Tom Hoschek Family
June 21, 2017

We would like to say a very grateful thank you to Sam Newkirk. He was so understanding, helpful & professional. He made me feel confident with him & Prugh. Thank you again Sam & Prugh~Thielen.

Pam D.
June 19, 2017

I would like to thank the Prugh Family & Staff for providing excellent service in this very difficult time of the loss of my Mother Daisy. Sam and Doug were expert in guiding us through the whole process of burying a loved one. Prugh's has been providing expert burial services for my family since 1865 and needless to say they've treated us like family we can't thank them enough for the warm hospitality and kindness they have shown us throughout the years. Sam was a great pleasure to work with in preparation of the service, very professional and caring. Sam thank you for reciting the Lords Prayer with us at the site, may God bless all of you and keep strong in health and sprit. Again the Ashby family thanks you .

Sincerely
Brooks Ashby

Brooks Ashby
June 12, 2017

I so appreciated the help and advise from Doug Beck. He was matter of fact, low-key and very empathetic. Everything went very smoothly and the entire staff has been caring. I was grateful for the extras such as name tags, the candle, framed photos and place mats for our luncheon after. Such a relief to not worry about details!

Suzzane R.
June 2, 2017

You and your staff made a difficult experience much easier and I appreciate all you did for our family.

Donald B.
March 30, 2017

Thank you for everything you did to make the last few days a little bit more bearable and a little bit easier for my family. It was all extra special knowing you were a part of it. Aunt Pat always asked how the "Taylo(e)rs" were doing. So she knew you, even if not by last name. :)

Your job truly touches people's lives and you work at a great place!
Thanks, love!

Lindsey
March 24, 2017

Joanne & Burton Prugh & the Staff at Prugh-Thielen were wonderful to myself, my children and grandchildren. Loosing my husband was unexpected and difficult, and they assisted us with patience, love, understanding and professionalism. We couldn't have asked for more and truly are thankful & blessed.

Holly B.
March 24, 2017

Dear Lindsay Leathers and Staff,

I wish to personally thank you for the wonderful services you provided to the Edward C. Breuer family. Your support helped us during a sorrowful time and is very much appreciated. Thank you for going above and beyond the expected. I will fondly remember the funeral procession. It was heart warming and joyful even when sadness was heavy.
Thank you for helping myself and family cope with a great loss.

Gratefully,

Martha W.
March 23, 2017

My husband and I were very impressed with all the staff we encountered. Lindsay Leathers and Tayler were both outstanding. Both displayed patience and flexibility with our large family. Tayler went way beyond my expectations for all audio-visual items. Tim Agnew was also very helpful. All them should be valued as outstanding employees.

Joan P.
March 23, 2017

Tayler,

I want to thank you again for the excellent service you provided our family. I'm sure Dad was happy with everything concerning the funeral. The extra time and effort given to record the old tapes to cd's is very much appreciated.

Patty
March 23, 2017

Thank you for your generous donation to Special Needs in Terry's memory. Thank you Burton for telling the story about your lessons, and Joanne, for giving your "special touch" to the service. Doug Beck and Tayler Johnson did exceptional jobs! I have received many compliments.

Judy
March 2, 2017

What a wonderful event! Thank you so much for inviting me to the Widow's Luncheon on Valentine's Day.
When I walked in, I didn't know anyone. I chose a random table and sat next to a woman. When I told her my name, at first she didn't recognize it. Toward the end of lunch, her eyes lit up, and she said, "Dr. Hutchcroft" I said, "Yes that is my husband." She began to cry, and she told me a wonderful story about how Tom helped them with their dog. She just kept repeating, "What a wonderful man! What a wonderful man!"
Thank you for making my first Valentine's Day without Tom a special one.

Maureen H.
February 22, 2017

Dear Prugh-Thielen Staff,

I want to thank you for the wonderful luncheon that you have for all the widows on Valentine's Day. My mother, Sally Luttenegger and her friends truly enjoy it. Ever since you have been doing it they start talking about it as soon as February comes around. Since their Valentine's are gone it makes for a "special day" for them. It is a terrific community event that you offer making the day special for all those ladies.

Thank you again!

Tammy B.
February 20, 2017

Sam,

Thank you and the staff at Prugh-Thielen for the flawless handling of John's funeral. This was a difficult time for us and you made it as painless as possible.

Sincerely,

Steve and LaVerne
February 15, 2017

I would like to thank you for the lovely Valentine's luncheon and entertainment today. Everything was so nice, and it certainly brightened up what could have been a tough day. Thank you for "going the extra mile" in caring for the grieving!

Linda
February 14, 2017

Dear Tayler,

Thank you so much for your many hours with me looking though photos and creating such a beautiful slideshow of my special memories!

Love,

Dot
January 24, 2017

Sam,
Thank you for your attention to the details for my uncle. Thank you also for your patience and understanding through the difficult times. You and the staff are fabulous. Another big Thank You for allowing my husband to take that "final drive".

Sincerely,

Kerry
January 23, 2017

Dear Mr. Thielen,

I can't begin to thank you enough for your thoughts and prayers this past year since the loss of my husband, Bill. Also receiving the Doug Manning books have been so helpful in understanding the many emotions and to know they are normal. And receiving the gorgeous rose in remembrance was so very thoughtful and touched my heart more than words can say.

Marjorie S.
January 21, 2017

Lindsay Leathers,

I want to thank you and the entire staff for all your compassion, help & support offered to our family at this time. Your care & efficiency at this time were greatly appreciated.

Kind Regards,

Cathy W. and Family
January 18, 2017

Scott,

The family was very pleased with the services provided. The professional manner in which this was dealt with by you was greatly appreciated. Mom would have been happy with the care and services provided.

Best regards,

Lee
January 9, 2017

Dear Adam & Theresa

The Edward Breuer family wish to thank you for enabling us to share a video of Dad's life with him. Everyone really enjoyed it. Tayler was very friendly, helpful and open to our ideas in developing the video. She stayed late one night while my sister and I did some editing. We think she is very professional and is a valuable employee.

Sincerely,

Patty H.
January 3, 2017

Sam, Scott, and all involved;

I cannot express how much I appreciated and appreciate to this date all of your help and kindness during this time. It was and is still very tough for me to have lost my father. You are all wonderful people!! Thank you!!

Respectfully

Theresa M.
December 30, 2016

A big Hoorah! as we say in the Army, first class service from beginning to the end. Excellent staff they made my Mother's funeral a great day for the Payne family. My daughters fell in love with Mr. Prugh, and Joanne Prugh it was an instant connection. A special thanks to Adam ( who was with me from start to finish), Tayler ( which I hear who always make people cry, the DVD was excellent) Tayler took the time and added that special touch to the DVD by adding pictures of my mother hobbies. Thanks to Scott for preparing my mother and to the organist Mary. Prugh's is the only funeral home the Payne family trust to take care of our loved ones. Again to the Prugh-Thielen Family thanks again for a job well done. May God continue to bless your service to the community.
The Payne family, Hoorah! SSG(R) Ann P. Patterson

Ann Patterson
December 29, 2016

Lindsay Leathers,

Thank you so much for all your help with all the details. Everything was absolutely perfect. Your attention to detail, caring & support have given us strenght during this time. Thank you

Bob D., Mark & Judi D. and family, Janice & Dave B. and family
December 24, 2016

Lindsay Leathers,

Thank you so much for truly being there for me at Klein's Care Center the night my dad passed away. I truly appreciate your kindness and sincere caring.

Debbie L.
December 19, 2016

The Prugh family treats everyone as if they are family!
Love Love Love them!

Diane N.
December 8, 2016

Scott,

Wanted to thank you for the special graveside service you planned for Dorothy. We thought it was a beautiful tribute to her life.

Joyce & John W.
November 14, 2016

We would like to thank Prugh-Thielen Funeral Home for their patience, thoughtfulness, and kindness.

The family of Darwin Campbell
October 24, 2016

Lindsay Fruehling,

Thank you again for all of your attention to detail and making everything the past few days absolutely perfect. Scott is wonderful to work with and we felt so cared for by you and John and everyone there. We can't express how much we appreciate everything, even the smallest details. You all are amazing at your jobs. Thank you

Lana
October 10, 2016

Sam,

My mother, our family and all those who attended Norms service want to express how perfect his service was. My mother especially has nothing but praise for how everything was handled. We all were so very impressed.

Thank you

Connie K.
October 4, 2016

Scott & Staff of Prugh~Thielen,

Thank you for your exceptional service, kindness and compassion.

Hutchcroft Family
October 3, 2016

Adam and Staff,

Myself and my family cannot express enough thanks for all that you did during an emotional and difficult time that no one can imagine. Adam, you were exceptional along with all of the staff at the funeral home. I wanted to personally thank you for all my text questions and just being an extremely professional as well being a friend.

Sandie B. & Family
September 26, 2016

Adam

I don't know what to say besides a huge Thank you.

Jean B.

Sam & Staff

I just can't thank you enough for what you did for my family.

Thank you!

Melissa, Cody & Hunter

Sam,

Thank you for requesting that a tree seedling be planted in my mother's memory. It is a wonderful memorial and we appreciate you taking the time to make the request.

Sincerely,

Lisa H.

Doug

Every little detail was taken care of. It made a long sad day much more bearable. I loved the tree planted in honor of my father. The living memorial program is wonderful.

Julie W.

To everyone at Thielens,

Having done a funeral and a memorial service in 13 months there can be no better place to do these than at Thielens. You are wonderful, there is nothing too big or too small that you can't handle. You make it easy on the families and with grace and professionalism. Thank you so much for all you do!

Cindy M.

Dear Theresa & Adam,

Thank you so much for your wonderful and loving care of Kevin. We appreciate everything you did for all of us. The visitation was beautiful and the presentations so moving.

Maureen H.

Dear Adam,

Thank you for the excellent care you took with Mary's family. Your efforts made their difficult journey a little better.
Scott did an outstanding job at the graveside service. His attention to the family was of the highest quality. Thank you for allowing me to serve them with you.

Bruce

We can't begin to express how much we appreciated your care and concern in the passing of Jim. You guys were wonderful. Made our burden in his funeral arrangements so easy. Thanks again.

Evelyn

We cannot begin to thank you for everything you did for us during the funeral and visitation. We keep saying "I can't believe how they just took care of us!" Adam, you were so kind, patient & supported us. Your staff are exceptional as well. You made our entire family feel welcomed & valued. We especially enjoyed the balloon release at the cemetery. Thanks again for everything.

Janelle M.

Prugh-Thielen Staff,

Awesome, Awesome, Awesome!!! Be proud of yourselves, you made the final step in Dad's life journey extra special.

Tim S.

Thank you for putting together the video of my father, Ralph L. Todd. As you may know, I am a double amputee, living in a nursing facility in Strongsville, OH, a suburb of Cleveland. I was unable to attend his funeral and visitation. I am a brittle diabetic and it is very difficult and expensive for me to travel. The video will be my final remembrance of my dad. Again, I thank you with all my being.

Sincerely,

Randall W.

Adam and Theresa,


Our family would like to send our sincere thanks for the kindness and professionalism you showed our family during this devastating time. Your attention to detail and flexibility helped us plan a dignified and meaningful ceremony. You will be remembered as special people. Thank you

Tina, Bill, Tony, Ben, Tracy and Bill E.

Excellent!!!

Karen H.

Thank you. These words will never be enough to show my gratitude. You were wonderful and very helpful when my dad passed. Here we are almost 3 years later and you continue to be amazing. Thank you for all that you do!

Megan A.

Adam & Theresa,

Three weeks have gone past since Jackson's passing and everyday we think on how beautiful his whole life's journey has been.

The week of his funeral was such a touching, stress free week all because of your work. We were able to concentrate on Jackson and you took care of everything else. We were truly blessed to have you at his side and our side!

Thank you.

Anna Ertz, Team Jackson

To all the wonderful people at Prugh-Thielen,


I can not express how grateful I am to you for making it through this rough time for me and my family. You are amazing people who went beyond your job and for that I feel truly blessed. I will recommend you to everyone! Thank you so much

Jean K.

Dear Adam,

I would like to thank you for your thoughtfulness during our recent loss. You went the extra mile in making sure that my mother's body was presentable for a family viewing and final goodbyes. Death is never easy (especially when the deceased never discussed what final arrangements they desired), but you did help to lighten my burden.

Thank you so much,

Rose

Adam, Theresa, and Staff,

Just a note to tell you "thanks" for a lovely "Holiday Remembrance" service. It was well done and a really helpful service. Although these days have been very difficult, I know I have God and lots of friends and family to help me through. The angel ornament was so nice, too.

Thanks again,

Marge C.

Adam,

On behalf of my mom and me, I want to thank-you ever so much for the excellent job that you did and the Thielen Staff in handling the burial of my father. I consider Thielen Funeral Home the "Best In The Class". The process from the very beginning to the end was outstanding. You didn't miss a thing and made everything so easy. I've been working in Quality for almost 30 years now and I am extremely impressed. Please pass on to Adam and his wife our gratitude.

Thank-you so much!

Craig P.

Dear Theresa, Adam, and staff of Prugh-Thielen Funeral Home,

Now that the visitation and funeral are over, we feel even more blessed to have had your guidance through the planning process. We know how demanding we were (except Jay), and we appreciate your patience. We know you've seen multiple ways of processing grief, and that was our way to get through a very trying week. Thank you for your professionalism and attention to detail. We want the best for John/Dad, and thanks to you we received it. Many blessings for your kindness to us.

Our best to you

Carleen, Reneé, Jay & our families

Dear Theresa & Everyone,

Just wanted to thank you for your help for the service of my mom, Dorothy Humphrey.

You did a wonderful job for her and for us. Theresa, your kindness and guidance was so appreciated.

You are wonderful at your job.

Thank You!

Connie W.

Adam & Theresa,

What a beautiful memorial for Anita. I can't think of anything else we could have done. Thanks for all your help and being so patient with us. Your staff has all excellent people to deal with.

I have had family members at two other funeral homes in Burlington (won't name any names) but you far surpass their staff and your facility is state of the art.

The family didn't realize you were also videotaping the service – another bonus. The slide show you pulled together was just what we needed. I am so glad we did the butterfly release there in Burlington, at your suggestion, instead of at the cemetery.

My boys, they will always be boys, were impressed with their little urns, what a nice idea.

Once again, thank you for your caring attitude, listening when we rambled on, and pulling everything together. I am sure Anita would have been pleased.

Sally

The release of the butterflies was a wonderful thing to do for all of us. Having your children take part was a super plus for me!

Patty Abernathy

Dear Adam & Theresa,

We want to think you for the excellent service you provided for mom. Your attention to every detail made for a less stressful time for the family.

Burlington is SO lucky to have such top notch funeral service that you and your staff provide.
We cannot thank you enough for your caring, compassion, and concern.

Sincerely,

The Tiemeier Family

Dear Adam & Theresa,

We would like to offer our sincerest thanks to you and your staff for the wonderful service you provided for our son's funeral. Despite the size and complexity of our requests, you handled everything with a compassion, respect, and professionalism that is hard to describe.

We were so happy to take part in your butterfly release this past weekend. It was a wonderful way for us to honor and help us in our healing process.

Bruce & Tiffini Brockway

I have been trying to find the right words to thank you and tell you how much we appreciate everything you have done for us. There just aren't enough words or strong enough words. Everyone made the process so smooth for us.

Theresa, you are a blessing to us all! I feel like you are a part of our family now! I can't say thank you enough.

I had so many people with wonderful comments about everything!

You are all appreciated with warm hearts and tender feelings.

Belinda

Thank you for all you did. You took the worst time in my life and tried to ease the situation the best you could. We truly appreciate everything you did for us.

Thanks again,

Mike & Becca Edwards

Dear Adam & Theresa,

I can't begin to thank you enough for all your help and guidance. I couldn't have done it without you. You both are caring and compassionate people and I wouldn't have given my dad to anyone but you.

Thank you again and much success to both of you and your beautiful little girls.

Your friend,

Sandy Porter

Thank you for the sincere care and help you each provided to me and my family-and especially my mother before, during, and after the service. She looked wonderful and that made such a difficult time a bit easier on our hearts.

Adam, thanks so much for the moments of laughter – they helped!

Thanks to each and every one of you at Thielen for making such a difficult sad time more manageable.

Sincerely,

Janine Fidler

Adam & Theresa,

I want to thank you and the staff at Thielen Funeral Home for the Remembrance Butterfly Release. It was a very nice way for families to honor their loved ones. It was also nice to hear from some of the people as to why they were there, and what the release meant to them. After listening to some of their stories – including Judy Ann's, butterflies may be a loved one coming to greet us.

Thanks again to your family and staff who always show kindness and comfort wherever we see them.

Debbie and Ralph Smith

Hope you know how warmly you're thought of and how much you're appreciated for all you do. The Widow's Valentine Luncheon is a great blessing for all of us widows. Thank you so very much for making Valentine's Day special for us.

God bless you all,

Marilyn Carhoff

Dear Adam, Theresa, & Staff,

We can't thank you enough for the care and consideration that you had for our family. A very difficult and painful process was made as easy as possible with your gentle guidance. We never imagined that we would be able to plan our loved one's funeral with so little additional emotional trauma.

All the details of the visitation and memorial service were perfect. As we finish our tasks, such as thank you notes, we discovered that, as with all the other services, you have left no need or detail unattended.

Terri Heffelfinger and family

Dear Adam,

Thank you so much for everything you did that made it easier on our family. We were pleased with every aspect of your service and we realize that you were keeping the burden on us as light as possible. Please pass our thanks along to the rest of the staff as well.

Tom Broeker and family

YOUR FEEDBACK

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.



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